Responsible Gambling at Crownplay

Safer Gambling at CrownPlay

At CrownPlay, we are committed to providing a secure and enjoyable gaming environment for our Australian players. We understand the importance of maintaining control over gambling activities and offer various tools to promote safer gambling practices. We encourage our players to enjoy our games responsibly and seek support if needed.

Safer-Gambling Tools

We have developed a suite of tools designed to help you manage your gambling activities responsibly. These tools provide flexibility and control over your gaming experience, ensuring it remains fun and under your control.

Deposit Limits

One of the primary ways to manage your gambling is by setting deposit limits. You can determine the maximum amount of money you wish to deposit over a fixed period, be it daily, weekly, or monthly. Setting these limits allows you to stay within your budget and is a proactive way to prevent overspending. You can adjust your deposit limits through your account settings, and we recommend reviewing these limits regularly to ensure they fit your current financial situation.

Loss Limits

Loss limits can help you control the amount you’re willing to lose in any particular playing session. By setting a loss limit, you ensure that you’re only wagering what you’re comfortable with. This tool is crucial in preventing emotional overspending, allowing you to walk away before your losses become excessive. Adjusting your loss limits can be done easily through your account dashboard, offering flexibility and support when you need it.

Time Limits

Gaming should be a fun hobby, not a consuming activity. Our time-limit feature helps you keep track of the time spent on the site. By setting time limits, you can ensure that your gaming sessions remain balanced with other important aspects of life, such as work, family, and recreational activities. If you find yourself spending more time than anticipated, our system will remind you when your set limit is reached. Modifying your time limits is a straightforward process available through your CrownPlay account.

Reality Checks

Reality checks are gentle reminders that inform you of your gaming activity in real time. These checks will pop up at regular intervals to remind you how long you’ve been playing. This feature is particularly useful if you wish to maintain awareness of time spent on games without manually tracking it. You can set these reminders at intervals that suit you, ranging from 15 minutes to an hour.

Self-Exclusion

We offer a self-exclusion option for those who feel they need a break from gambling. This tool allows you to exclude yourself from accessing your CrownPlay account for a specific period, ranging from six months to permanent exclusions. Self-exclusion is a powerful tool for players who want to take serious steps in controlling their gambling habits. If you would like to initiate a self-exclusion, please contact customer support, and they will assist you in making the necessary arrangements.

Recognising Problem Gambling Signs

Understanding the signs of problem gambling is the first step toward prevention. Problem gambling can negatively impact both your personal and financial well-being. Some key signs include:

• Feeling the need to gamble with increasing amounts of money to achieve the desired excitement.
• Repeated unsuccessful efforts to control, cut back, or stop gambling.
• Preoccupation with gambling, such as constantly planning the next venture or contemplating ways to obtain gambling money.
• Gambling as a way to escape problems or relieve feelings of helplessness, guilt, anxiety, or depression.
• Jeopardising or losing significant relationships, jobs, or educational or career opportunities due to gambling.
• Relying on others to provide money to relieve desperate financial situations caused by gambling.

If you recognise any of these signs in yourself or someone you know, it may be time to seek help.

Getting Help Locally

No one should face gambling issues alone; help is always available. In Australia, immediate support is accessible through Gambling Help Online which can be reached 24/7 at 1800 858 858. This service offers confidential counselling, support, and information for individuals affected by problem gambling.

There are also several other avenues for support:

• Local Counselling Services: Various local services provide face-to-face counselling for more personal assistance.
• Support Groups: Consider joining a support group where you can share experiences and gain support from others facing similar challenges.
• Professional Counsellors: Professional therapists can offer you strategies and tools to address gambling issues.

Remember, reaching out for help is a sign of strength, not weakness.

Strictly 18+

We support a strict 18+ policy for all gambling activities. It is important to adhere to the age requirement to promote safe and responsible gambling. We have implemented verification processes to ensure that all our players meet the minimum age requirement. Underage gambling is not only illegal but can lead to significant negative consequences. We encourage parents and guardians to employ internet filters to prevent minors from accessing gambling websites.

If you have any concerns or questions regarding safer gambling practices at CrownPlay, or if you need assistance with any of the tools mentioned, please do not hesitate to contact our customer support team. We are here to help you enjoy gaming responsibly and make it a positive experience. Stay safe, and remember, gambling should always be fun!

For further information or guidelines on responsible gambling, feel free to visit our dedicated pages or reach out to our support at any time.